Client Information Handbook
Burrell Behavioral Health is a private, not-for-profit organization that provides a wide range of mental health services/addiction services for individuals and families, businesses and industries, as well as educational programs for community and professional groups.
Burrell’s mission is to form meaningful connections and inspire hope in our community through individualized and accessible care, quality practices and collaborative partnerships.
From its beginning in 1977, Burrell has been committed to helping people maximize their potential. This philosophy is embodied in the two inscriptions near the entrance of the Springfield Main Center.
Our services are designed to be responsive to the specific needs of the individuals we serve. New services are being developed as the needs of our community are recognized and defined. We promise to continue providing progressive services and care that will encourage growth and personal fulfillment.
Thank you for choosing Burrell to assist you.
We are privileged to have your confidence.
Health and Safety
Burrell is committed to providing a safe, welcoming and healthy environment for all. In the event of an emergency, Burrell facilities will utilize one of several Emergency Procedures to ensure safety to everyone present. Information will be made available before, during and after an event, with the goals of maintaining order and protecting both people and property. Each Burrell facility has designated Safety TEAM members to assist and provide guidance during such an event. In addition, each Burrell facility has digital monitors located in all client waiting areas that will display important information.
Burrell has an ongoing commitment to your safety and has put in place several other safety-related essentials to assist during potentially critical situations:
- Emergency Medical Stations
- First Aid
- AED
- Eye Wash
- Biohazard Clean-up
- Facility Resource Guides
- Poison Control Information
- Material Data Sheets (MDS)
- Emergency Diagrams
- Fire Extinguishers
- Hospitality Specialists (to assist with wayfinding or other specific requests)
Each Burrell location will participate in periodic drills (Emergency Procedures) in which we assess the effectiveness of our response during emergencies, such as: severe weather, fire, utility failure, medical emergencies, etc. During such drills, staff will provide direction for clients and visitors. All Burrell locations are ADA accessible and compliant. If additional assistance is needed, please make a Burrell staff member aware.
Emergency Services
We are here to help. Contact us today if you are experiencing an urgent or emergent issue.
For medical emergencies, please dial 911.
24/7 Crisis Assistance
If you or someone you know is experiencing a Crisis, please call our free 24/7 Crisis Line to connect with professionals who can assist immediately.
Region: Phone Number:
Southwest Missouri 800-494-7355
Central Missouri 800-395-2132
Kansas City 888-279-8188
Northern Missouri 800-356-5395
St. Louis 800-811-4760
National Crisis Line Call or text 988
Behavioral Crisis Centers / Rapid Access Units
The Rapid Access Units are for immediate psychiatric care and crisis intervention. If you are experiencing a crisis, you may walk in to any of the following locations 24 hours a day, 7 days a week.
Region: Address:
Southwest MO 800 S. Park
417-893-7735 Springfield, MO 65802
Central MO 1805 E. Walnut St.
573-777-7522 Columbia, MO 65201
Kansas City 17421 Medical Center Pkwy
816-455-9975 Independence, MO 64057